Shipping policy

Thank you for shopping with Griffin Trading Company. Below is our Shipping and Local Pickup Policies, which outline our practices regarding your online purchases. Please read our policies carefully before making your purchases.

Order Processing

All orders are processed within two business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping

The delivery time may vary depending on the shipping method selected and the destination. We offer standard and expedited shipping throughout the United States. 

Shipping Costs

We offer shipping within the United States. Shipping costs for orders are calculated at checkout based on the weight and size of your item and the destination. Please note that additional fees may apply for expedited shipping.

Local Pickup

We offer local pickup at or gallery during regular business hours. We suggest calling ahead so that we can ready your purchase for pickup. Any special packing items needed for pickup are the responsibility of the buyer. We do not provide packing of any kind for local pickup.

If you are using a third party service, delivery service or anyone other than the actual buyer, you are requested to contact us ahead of pickup. We need the name of the individual or company that is picking up for you. Without prior notification and authorization, we will not release the buyers purchase. No exceptions.

Returns, exchanges, cancellations and refunds

All sales are final.  We do not offer returns, refunds, or exchanges for items purchased.  We do accept cancellations on orders that have not been picked up or shipped.

Please see our Return Policy for more information.

Lost or Damaged Order

While we make every effort to ensure that your order arrives safely and on time, unforeseen circumstances may occur.  

If you believe your package is experiencing unusual shipping delays, is lost in transit, or has been delivered incorrectly, please contact us at griffintradingdallas@gmail.com as soon as you suspect something has gone wrong. We will follow up with carriers to get a more detailed status on your shipment.

Please inspect your order immediately upon receipt and contact us if the item is damaged or if you receive the wrong item so we can correct the issue.

If your item arrives damaged, please send clear photos of the damaged item and its original packaging to griffintradingdallas@gmail.com.

International Orders

We do not ship outside the United States.

Customs, Duties, and Taxes

Griffin Trading Company is not responsible for taxes, fees, or tariffs your state or county may impose. These fees are not included in our product prices or shipping prices.  

Depending on the package's destination, we may collect customs-related fees on your behalf at checkout. We provide that service to expedite customs processing in cases where those fees and related customs documents may be submitted electronically. If those fees are not collected in advance, they will be collected by the shipping company upon delivery or may be billed to you directly.  

In all cases, the buyer is ultimately responsible for covering the costs of importing the product into their country. We recommend checking with your local customs office for more information.